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The heart of EQHO Group is built around one simple idea – customer service excellence

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Regional Business Development Manager, APAC

Department: Global Sales
Reporting to: CSO

Description:
Office based position in Singapore or Thailand. APAC-wide business development role with a focus on winning new clients, growing current clients and recruiting strategic partners.


Key Responsibilities:

New Clients

  • Create a sales plan to target medium/ large sized companies in key verticals.

  • Perform tele-marketing activities to generate interest and book meetings.

  • Conduct presentations to management/ stakeholders of prospective clients.

  • Work with clients to solve problems and develop effective solutions that address business requirements, with a focus on process optimization and automation.

  • Prepare proposals that clearly present solutions to address client business requirements.

  • Coordinate the start-up of new projects with production staff, including engineering and project management.

  • Develop account growth plans.

 

Existing Clients

  • Develop an account expansion strategy to increase the average order size, the total order amount, and the use of services.

  • Work with Project Managers to develop a thorough understanding of past/ current projects and requirements.

  • Identify problem accounts, evaluate solutions and provide relevant course of action in line with EQHO policy.

  • Expand the number of contacts within each account.

  • Identify and eliminate accounts that do not fit with EQHO’s services.

  • Be the first escalation point for customer satisfaction issues.

  • Develop and update Account Penetration plans periodically.

 

Performance criteria:

  • Displays strong management skills

  • Execution of high-level sales plan

  • Revenue

  • Gross margin

  • Number of client meetings

  • Number of cold calls

  • Number of emails

  • Number of new clients

  • Client retention rates


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